ezyang’s blog

the arc of software bends towards understanding

How to get answers from busy maintainers

As one of those “busy maintainers,” I’ve noticed that I assume a certain cognitive mode when fielding support requests. This post is about how I deal with support requests, but I’ve also seen this behavior widely on other projects. While, as the person making the request, you may find such a mentality frustrating and obtuse, […]

  • September 29, 2010