ezyang's blog

A hackathon is an event, spanning from a day to a week, where hackers (not the cracking kind) get together to work on some common goals in concert. One use of a hackathon is to get some open-source contributors together and work hard on a particular feature: the combination of being together and being expected to work on the task at hand means that people are more productive than they would be if they were just working alone.

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As one of those “busy maintainers,” I’ve noticed that I assume a certain cognitive mode when fielding support requests. This post is about how I deal with support requests, but I’ve also seen this behavior widely on other projects. While, as the person making the request, you may find such a mentality frustrating and obtuse, if you are a fellow developer you can use it in your favor.

What do I think when I see your support request?

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